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Returns and Refunds


Leading Edge Concepts is a limited company and began trading in 1996 & of course is renowned for its award wining Radar/Laser detectors of which we supply direct to the consumer, automotive dealerships and large high street retailers such as Tandy & Carphone Warehouse. With our buying power we can afford to offer you, the consumer, the same product available on the high street, but at a substantial saving, with all the necessary warranties and a far superior after sales service.

Why pay high street prices when you can pay low prices. We will usually stock up to 10 pieces of any one model in our warehouse, allowing a customer's order to be turned around in minutes and delivered on the next working day of placing the order. We sell huge quantities of plasma and LED TV's, so we can buy them cheap and sell them cheap.

Real-Time Stock Status:
Unlike most of our competitors you can check to see if the product of your choice is in stock. Our inventory system is completely web-based. This means that you have up-to-the-minute information on all of our product stock status. You can navigate easily between products, check the specification and price and order, all in the leisure of your own home or office without any hard sell. We now offer a compare products feature so you can compare upto 4 products.

Price Promise:
We promise not to match, but better any price that you may have seen advertised elsewhere. All we ask is that the competing retailer has the product in stock of the same specification and is ready to ship the same day we are. Please note terms and conditions apply. Please note that price promise applies to our internet site only and not to our retail store - visit the price promise page for further details.

Secure Shopping Environment:
The key to taking advantage of shopping on the Internet is a Credit Card Secure system. Designed with the support of NetExplorers, Equifax and WebGenie Software, our 128 bit secure processing system lets customers rest assured that they are shopping in a safe environment.
Our online shopping system utilises state of the art encryption technology to create a secure transaction - preventing anyone from accessing your personal information. We accept all major credit cards, charge cards and debit cards on our online secure server.

Same Day Shipping:
Products listed "IN STOCK" and ordered before 2:00pm (14:00hrs) ship the same day on a standard next day delivery to all mainland U.K. destinations, subject to credit card authorisation. Non-mainland U.K. destinations can take up to 3 working days.

Ordering Process:

1. You are e-mailed an acknowledgement email when you place your order online

2. You then will receive a confirmation email once we have verified your details and billed your card

3. Finally you will receive a shipping email with details about how, when, and via what carrier.

We have shipping types to suit you (at additional cost). Our domestic customers can choose from free UK Mainland delivery, up to three working days, or most items can be delivered on a Next Day Delivery, Next Day before noon, or even Saturday before noon delivery service. International Customers can choose between three internationally renowned carriers, UPS, Kuehne + Nagel and DPD.

Multiple payment options:
Credit / Debit Card Payments -
Pay with credit, debit, charge card, cheque or wire transfer and for those wary of sending their credit information over the Internet, you can place your order on-line and then call us with your credit card information or simply fax your order through. Please note that unlike some of our competitors, we do not charge your credit card until we ship your order.

Buy Now Pay Later -
We offer Credit subject to status - read the full Buy Now Pay Later terms and conditions.

Continuous Site Development:
We are committed to creating an enjoyable shopping experience for our customers. With that in mind, we would like to ask you for your feedback - please let us know of any features you like, dislike, or improvements you might have in our web design. E-Mail your comments or suggestions to This email address is being protected from spambots. You need JavaScript enabled to view it.

You have the right to cancel your order within 14 working days from delivery. You must notify us by phone, email, fax or letter of your intention to cancel within 14 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods at your cost.
Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, UNUSED, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 day period has elapsed.
Television stands must not have been opened from their original packaging.
Any 'FREE GIFTS' with the products must also be returned.
We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and any software, the goods that were a special order to the customer's specification.
You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as advised.
Goods received back that you suggest are faulty and that we have tested to be in working order: You will be refunded the Invoice price - 25 percent re-stocking charge, delivery charges and cost of accessories as advised.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Warranty Information:
All Warranties are covered by their respective manufacturers and for most TV sets this is 5 years but excludes Multi-Region DVD Players.
Multi-Region DVD players are covered by a 12 month, 30 day repair or replace warranty, that is, if your DVD player develops a fault, simply return the same to us and if we're not able to obtain the spare part(s) from the manufacturer within 30 working days we will replace the machine, like for like. A service you'll agree that is far superior to that offered by manufacturers.
Please note that due to legislation, April 01 2003, some Manufacturers will only allow repairs to be carried out by authorised service centres and not dealers, therefore please contact us first before sending a unit back to us for service.

Privacy Statement:
We are signatories to the Information Commission Office, https://ico.org.uk, and keep all of our customers' details private and we will not send you any unsolicited information nor provide your details to any other companies that may wish to do so - read our full Privacy Policy.

For all your Home Theatre needs, we have the Leading Edge over the competition and we are often the cheapest on the web!